Refund Policy

Returns & Refunds

We want you to be completely happy with your Nukebox purchase. If something isn't right, here's how returns and refunds work.

7-Day Return Window

You may request a return within 7 days of delivery. To be eligible, the item must be unused, in its original condition, with all accessories, manuals and original packaging intact, along with the invoice or proof of purchase.

How to Start a Return

Email us at accounts@nukebox.co or call +91 95600 05265 with your order number and reason for return. We will confirm eligibility and share the return shipping instructions. Please do not send items back without contacting us first.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, notify us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a replacement or a full refund, including shipping charges, at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days. Banks and card issuers may take additional time to post the refund.

Non-Returnable Items

Items that have been installed or used, items without original packaging or accessories, and items damaged due to misuse are not eligible for return, except where covered by warranty.

Warranty

Nukebox products carry a 2-year warranty against manufacturing defects. Warranty claims are handled separately from returns — contact support with your order number to raise a claim.

Grievance Contact

For unresolved complaints, write to our grievance contact at accounts@nukebox.co, Nukebox, C-210, iThum Tower, Sector 62, Noida, Uttar Pradesh 201309, India. We aim to acknowledge grievances within 48 hours and resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.